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CLEARANCE SPECIALS!
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Head & Neck Restraint
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Helmets
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Racing Gloves
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Racing Shoes
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Racing Suits
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Suit Safety Packages
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Video In-Car Cameras
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Body Components
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Books, Video
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Brake System
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Catalogs
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Chassis Components
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Chemicals, Paint
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Child Safety Car Seats
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Cockpit Accessories
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Computer Software
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Cooling System
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Crew Apparel
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Drive Train
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Electrical System
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Engine Components
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Exhaust System
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Fittings & Hoses
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Fuel System
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Gauges, Dash Panels
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Gift Certificates
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Heat Management
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Hubs, Bearings
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Ignition System
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Lubricants, Fluids
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Motorcycle Gear
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Oil System
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Pit Equipment
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Quarter Midgets, Karts
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Racing Collectibles
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Radios, Scanners
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Rod Ends, Heim Joints
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Safety Equipment
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Seats
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Shock Absorbers
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Springs
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Sprint Car/Open Wheel
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Steering Components
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Suit Care by Molecule
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Suspension - Front
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Suspension - Rear
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Suspension Tubes
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Tools, Equipment
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Trailer Accessories
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Truck & Off-Road Gear
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Wheels, Tires
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Frequently Asked
Questions
| Order Status |
Pricing &
Billing |
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| Shipping &
Returns |
Buyers Guide |
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Order Status
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Has my order shipped?
- Orders received by 3:00 p.m. EST (12:00 Noon Pacific Time) typically ship the same
day. Simply log into your account and you can review your
shipment information by clicking the "Review Order Status and History"
link. Then hit the "Track" button to obtain the tracking numbers
for your shipment. You can also contact our "Where Is My Stuff?" tracking service via e mail. Please have your order information
available when you contact us.
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How do I track my order?
- Simply log into your account and you can review your shipment
information by clicking the "Review Order Status and History" link.
Then hit the "Track" button to obtain the tracking numbers for your
shipment. You can also contact our "Where
Is My Stuff?" tracking service via e mail for a UPS
tracking number. Please have your order information
available when you contact us. Check your tracking number online with UPS
Online Tracking to determine delivery information or call them at 1-800-PICK
UPS.
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When will my order arrive?
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Transit times vary from our warehouses. Most
orders ship from our
Michigan or
Northern California
(safety equipment only) warehouses. We also ship factory direct from
Texas,
Missouri,
Tennessee,
Illinois,
Wisconsin and
North Carolina and
other locations.
UPS Ground - Delivers
1-5 business days
Typical transit times from our Michigan warehouse
(most racing parts & supplies - other shipping locations vary):
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Arizona - 4 business days
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California - 4-5 business days
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Colorado - 3 business days
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Florida - 3 business days
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Illinois - 1 business day
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Indiana - 1 business day
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Michigan - 1 business day
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Missouri - 2 business days
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New York - 2 business days
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North Carolina - 2 business days
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Ohio - 1 business day
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Pennsylvania - 2 business days
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Texas - 3 business days
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Washington - 4-5 business days
Typical transit times
from our
California
(safety equipment only - other shipping locations vary):
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Arizona - 3 business days
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California (Northern) - 1 business days
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California (Southern) - 2
business days
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Colorado - 3 business days
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Florida - 5 business days
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Illinois - 4 business days
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Indiana - 4-5 business days
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Michigan - 4-5 business days
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Missouri - 4 business days
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New York - 5 business days
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North Carolina - 5 business days
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Ohio - 5 business days
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Pennsylvania - 5 business days
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Texas - 4 business days
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Washington - 2 business days
UPS 3 Day Select -
delivers
within 3 business days
UPS 2 Day Air -
delivers
within 2 business days
UPS Next Day Air -
guarantees
product shipped by 6:00 p.m. EST will arrive by noon the next business day in most areas
of the continental United States, metro Hawaii and metro Alaska.
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My order never arrived.
- Simply log into your account and you can review your shipment
information by clicking the "Review Order Status and History" link.
Then hit the "Track" button to obtain the tracking numbers for your
shipment. Check your tracking number online with UPS
Online Tracking to determine delivery information or call them at 1-800-PICK
UPS. You can also contact our Customer Service
department. Please have your order information
available when you contact us.
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How do I cancel my order?
- Contact Customer Service or call us at 707-781-3062 as soon as possible as we process orders
through our system very quickly. Please have your order information
available when you contact us. If your order has already shipped we
will issue an RMA number. Please see our Return Policy for more
information.
Shipping &
Returns
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How do I return my product?
- Please follow the following steps
when requesting your return to ensure prompt and processing and credit to your
account:
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Contact us with a
Product Return Request to obtain a Return Merchandise Authorization number (RMA).
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All merchandise to be returned
must be accompanied by an RMA number and in its original packaging.
The product must be unused, unaltered and unchanged from its original
state. Any merchandise returned that does not meet this criteria may
be subjected to an additional handling fee or refused.
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You will receive an RMA number
via E Mail (or over the telephone if we can't reach you via e mail) or by
U.S. Mail with shipping instructions and address to send your
merchandise.
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Pack the parts carefully to
avoid any damage during shipping. Always use a sturdy shipping carton
to ship the parts back to us (if possible, please use the carton that you
received the part in from us). Clearly print the RMA Number on the
outside of the shipping carton (not the actual merchandise packaging being
returned). Please do not write on, use tape, or affix shipping
labels to the product package itself, because we must return it to stock and
we can't re-sell a box that has been defaced. If merchandise or packaging is
returned unsellable it will be returned to you or a repackaging fee will
apply.
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We need the invoice number, or
better yet, a copy of the original invoice or packing slip showing when the
product was purchased. Please include this information with
merchandise you are returning. All returns will be assessed a $5
processing fee per RMA number. This fee will be deducted from the
amount credited to your credit card account, plus any applicable restocking
charges, typically 15% of purchase price.
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All returns must be shipped
prepaid via UPS Ground - no collect shipments will be accepted. Please
insure the part for its full value to protect yourself against loss or
damage in transit.
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Sorry, we can't accept returns
on product on Special Order items or opened Computer Software products.
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All return merchandise must
be shipped via United Parcel Service (UPS). If we determine that the part was shipped in error by our
warehouse, we will either issue a UPS Call Tag or make arrangements to refund the return shipping at published
UPS ground rates to your credit card. Please retain your shipping
receipts for proof of purchase. We are not responsible for shipments lost in
transit by UPS or shipped by other methods.
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If the merchandise return
requires shipment by truck, you must use the carrier we authorize on the RMA
number correspondence we send you. No bus shipments will be accepted.
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Be sure you keep a record of
your UPS tracking number. We can't accept responsibility for
undelivered returns. You can track your return shipment with UPS
online at http://www.ups.com/tracking/tracking.html
.
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How much is my shipping?
- Shipping Charges are calculated based on UPS Ground
based on product approximate weight and size and the destination of
the shipment. Due to the infinite number of combinations possible
on an order, the wide variety of sizes and weights of products, and
multiple packages or shipments it is impossible to calculate freight
charges of every shipment accurately in advance. We have taken
every possible step to calculate these charges accurately to bring
you the convenience of knowing your shipping charges when placing
your order.
Occasionally,
additional shipping and handling fees may apply to multiple packages and
/ or shipments, special orders, large (UPS Oversize) or heavy items.
A few of our products are too large to ship UPS and have to be shipped
via a motor freight carrier. These products are clearly designated
with "MUST SHIP BY TRUCK" throughout our web store.
NOTE: IF ADDITIONAL SHIPPING CHARGES OR MOTOR FREIGHT CHARGES ARE
INCURRED THEY WILL BE BILLED TO YOUR CREDIT CARD AFTER YOUR ORDER IS
SHIPPED! IF YOU HAVE ANY QUESTIONS PLEASE CALL
US!
If additional
shipping motor freight charges are incurred, you will receive a separate
invoice via e-mail once your order has shipped for actual
additional shipping charges or motor freight charges.
We never mark up these additional
shipping charges, you will only pay the exact additional amount
we pay to the shipper! Most shipping charges are billed within
five business days of shipment, but occasionally charges may take up to
two weeks to appear on your credit card statement. By submitting a
purchase order you have authorized C & C Racing to bill your credit card
for any additional shipping charges.
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When will my order ship?
- We offer same day shipping that is
typically available on in-stock items for most orders received before 3:00 PM
EST (12:00 Noon Pacific Time) Monday through Friday. No orders are shipped on Saturdays,
Sundays or legal holidays.
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Do you ship internationally?
- We ship only within the United
States at this time.
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What is the pitstopusa.com Return
Policy? - Product returns on non-defective,
unused products are available within the first thirty (30) days after the
invoice date. Your credit card will be refunded for the full purchase
price plus sales tax (if applicable). A minimum $5 processing fee will be
applied to all non-defective returns. All non-defective returns are
subject to a 15% restocking charge. Before returning any item you must
submit a RMA (Return Merchandise Authorization) request via e-mail for approval. An
RMA
(Returned Merchandise Authorization) number for the merchandise you wish to return
will be forwarded to you via your e mail address.
All merchandise to be returned must
be accompanied by an RMA number and be in its original packaging. The
product must be unused, unaltered and unchanged from it's original state.
Merchandise must be returned in "new, unused" condition, in original
packaging (in re-saleable condition) and with all instructions, manuals,
warranty cards and accessories. Any merchandise returned that does not
meet this criteria may be subjected to an additional $25 handling fee or
refusal.
A separate RMA number is required
for each part that is to be returned. The item and RMA number must match
for the return to be accepted. Absolutely no returns will be accepted
without a valid RMA number. Due to the nature of their use, racing parts
are not covered by warranty once they have been used. When it is
determined the part is defective (before it is installed), we will either replace it or offer you a
refund (depending on warranty from each manufacturer). No refunds will be
given on shipping charges. Sorry, we can not accept returns on any opened
computer software or consumable type products (lubricants, brake fluid, polishes, cleaners,
etc.)
NOTE: Please allow up
4 weeks (next billing cycle) for the processing of return shipments
before credit appears on your statement. You may be able to see the
credit online prior to receiving your statement depending on card
issuing company.
Pricing &
Billing
-
What are my payment choices?
-
We accept VISA, Mastercard, Discover, and
American Express credit cards. We also accept PayPal. Your credit card
will be authorized upon processing your order, and will be billed prior
to shipment. Please make sure that you enter the same exact billing
address and telephone number that your credit card company has on record
for your account to avoid delays in processing your order. All prices
are in U.S. Dollars. We do not accept money orders and cashier's checks
for product unless approved in advance by our Customer Service
department. Please contact our Customer Support department at
707-781-3062 for details.
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When will my credit card be charged?
We capture credit card transactions at the end of each business
day. If there are any products ordered that are not available,
we will notify you and adjust your billing. Occasionally, additional
shipping and handling fees may apply to multiple packages and / or
shipments, special orders, large (UPS Oversize) or heavy items.
A few of our products are too large to ship UPS and have to be shipped
via a motor freight carrier. These products are clearly
designated with "MUST SHIP BY TRUCK" throughout our
web store. NOTE: IF
ADDITIONAL SHIPPING CHARGES OR MOTOR FREIGHT CHARGES ARE INCURRED THEY
WILL BE BILLED TO YOUR CREDIT CARD AFTER YOUR ORDER IS SHIPPED!
IF
YOU HAVE ANY QUESTIONS PLEASE CALL US!
If additional shipping
charges or motor freight charges are incurred, you will receive a separate invoice via e-mail once your
order has shipped for actual additional shipping charges or
motor freight charges. We never
mark up these additional shipping charges, you will only pay the exact
additional amount we pay to the shipper! Most
shipping charges are billed
within five business days of shipment, but occasionally charges may take up to
two weeks to appear on your credit card statement. By submitting
a purchase order you have authorized C & C Racing to bill your
credit card for any additional shipping charges.
-
I have a question on my charges.
- Contact Customer Service. Please have your order information
available when you contact us.
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Do I have to pay sales tax?
- You will not be charged sales tax on your order unless you live
in the state of California. We charge all applicable sales tax on orders delivered to
addresses within California. Any sales taxes due for orders
shipped to any other state shall be the sole responsibility of the
customer.
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I need a copy of my receipt / invoice.
- Simply log into your account and you can review your order
information by clicking the "Review Order Status and History" link.
Then hit the "View" button to obtain the tracking numbers for your
shipment and print the screen. You can also contact
Customer Service. Please have your order information
available when you contact us.
Buyers Guide
-
How do I find my product?
- To find a specific product, use the following instructions:
1.
Our site features a powerful database that allows you quickly find the
categories, brands and products you are looking for. We have
carefully organized our products into the main categories that are listed
in the left column on every page. Once you made your selection the
desired category, you will be immediately taken to main catalog page for
that category. Then select the "Revised Search" drop down menu to
select from the sub-categories. In many cases, there are several
sub-category levels designed to narrow your search to only the products
you are looking for.
2.
You can perform a
simple "Keyword" search on the left hand column of the front page be
simply typing a brief description of the product part number and click on
the green "Go" button to enter our search engine. From there you can
select from our regular "Search" or "Advanced Search" links to further
narrow your product selection using our sophisticated search engine.
3.
The Advanced
Search button in the lower left hand column will direct you to our most
advanced search engine that allows you to shop by manufacturer, keywords,
categories, price, new releases (or any combination) and more!
This will assist you in finding the products, brands and categories you
are looking for. Unlike many other sites, you will find not only the
product category or specific product you are looking for through
continuous product searches, but in many cases related products,
accessories and replacement parts all on the same page.
4.
The Search by Brand button in the upper left hand column will lead you
directly to a list of the top brands in motorsports where you can click on
the brand you are interested in. You
can also reach this listing by clicking on the Manufacturers button on
the bottom of every page.
We
utilize a system that constantly rotates the products you will see
featured in the "Hot Buys" area on the home page, and in our "New
Products" and "Featured Products" showcases featured throughout the
store. Simply hit the refresh button on your browser on any page in our
store to see a new set of products each time! This allows us to showcase
the largest selection possible of exciting products to you.
-
How do I navigate your site?
-
Our site features unique catalog pages to quickly
find the categories, brands and products you are looking for. Our
online store works will with any connection, but we strongly recommend
the installation of either DSL, cable or high speed dial up connection
to maximize your shopping experience. A high performance connection is
the best way to shop our huge selection of over 40,000 products in over
3,400 categories! Our site is designed to work with all popular
browsers including Microsoft Internet Explorer. To get the most out of
our site you can download the latest version of
Microsoft Internet
Explorer. Our site is designed to create a full page view at 1152 x
864 pixels setting on your display monitor. Simply click on the various
links and buttons to select the categories and merchandise you are
looking for.
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I
can't find what I am looking for. -
We offer thousands of name brand racing parts, supplies and accessories that are
not yet listed on our site! We are constantly adding new products to our
database for your online shopping convenience. Please contact our
Tech Support Department
or call us during normal business hours at 707-781-3062
and tell us what you are looking for. We will promptly reply with product
availability and pricing information to assist you in ordering the product you
are looking for.
-
How do I contact
pitstopusa.com? - Please contact pitstopusa.com as follows:
Use this Contact Us link to
contact us via e mail.
Telephone: 707-781-3062
Toll Free Order Line:
866-RACEGEAR (866-722-3432)
Mailing Address:
P.O. Box 750218 ~ Petaluma, CA.
94975-0218
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Is my transaction secure?
- You can shop with confidence on our secure server. Our online
store is secured by Geotrust. You can be confident that your all the
data we collect is protected when shopping on our secure site. We use
Authorize.net for credit card processing, one of the largest agencies in
the world.
-
What is your Privacy Policy?
- All of us at pitstopusa.com are committed to protecting our
customers privacy. We utilize the information we collect from
you to process your order. We will not sell, trade, or rent your
customer information to others. If you receive any promotional e
mails from pitstopusa.com and wish to be removed from our mailing
list, simply send an e mail or log into your account to unsubscribe
from our mailing list. A link will also be provided on any
promotional e mails to automatically remove you from our mailing list.
-
What
are your business hours? - Monday through Thursday - 8:00 a.m.
to 5:00 p.m. Pacific Time. Fridays - 8:00 a.m. to 3:00 p.m.
Pacific Time.
We are closed on weekends and on major holidays
(Christmas, New Years Day, Thanksgiving, Memorial Day, Independence Day,
Labor Day).
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