Frequently Asked Questions

Order Status

• Has my order shipped? - Orders received by 3:00 p.m. EST (12:00 Noon Pacific Time) typically ship the same day.  Simply log into your account and you can review your shipment information by clicking the "Review Order Status and History" link.  Then hit the "Track" button to obtain the tracking numbers for your shipment.  You can also contact our "Where Is My Stuff?" tracking service via e mail.  Please have your order information available when you contact us.

• How do I track my order? - Simply log into your account and you can review your shipment information by clicking the "Review Order Status and History" link.  Then hit the "Track" button to obtain the tracking numbers for your shipment.  You can also contact our "Where Is My Stuff?" tracking service via e mail for a UPS tracking number.  Please have your order information available when you contact us.  Check your tracking number online with UPS Online Tracking to determine delivery information or call them at 1-800-PICK UPS. 

• When will my order arrive? - Transit times vary from our warehouses.  Orders ship from our Michigan or Northern California warehouses.  We also ship factory direct from Texas, Missouri, Tennessee, Illinois, Wisconsin, North Carolina and California. 

  UPS Ground -  Delivers 1-5 business days

  Typical transit times from our Michigan warehouse (other locations vary):

  • Arizona - 4 business days

  • California - 4-5 business days

  • Colorado - 3 business days

  • Florida - 3 business days

  • Illinois - 1 business day

  • Indiana - 1 business day

  • Michigan - 1 business day

  • Missouri - 2 business days

  • New York - 2 business days 

  • North Carolina - 2 business days

  • Ohio - 1 business day 

  • Pennsylvania - 2 business days

  • Texas - 3 business days

  • Washington - 4-5 business days

  UPS 3 Day Select - delivers within 3 business days

  UPS 2 Day Air - delivers within 2 business days

  UPS Next Day Air - guarantees product shipped by 6:00 p.m. EST will arrive by noon the next business day in most areas of the continental United States, metro Hawaii and metro Alaska.

   

• My order never arrived. - Simply log into your account and you can review your shipment information by clicking the "Review Order Status and History" link.  Then hit the "Track" button to obtain the tracking numbers for your shipment.  Check your tracking number online with UPS Online Tracking to determine delivery information or call them at 1-800-PICK UPS.  You can also contact our Customer Service department.  Please have your order information available when you contact us.

• How do I cancel my order? - Contact Customer Service or call us at 707-781-3062 as soon as possible as we process orders through our system very quickly.  Please have your order information available when you contact us.  If your order has already shipped we will issue an RMA number.  Please see our Return Policy for more information.

Shipping & Returns

• How do I return my product? - 

  Please follow the following steps when requesting your return to ensure prompt and processing and credit to your account:

  1. Contact us with a  Product Return Request to obtain a Return Merchandise Authorization number (RMA). 

  2. All merchandise to be returned must be accompanied by an RMA number and in its original packaging.  The product must be unused, unaltered and unchanged from its original state.  Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refused.

  3. You will receive an RMA number via E Mail (or over the telephone if we can't reach you via e mail) with shipping instructions and address to send your merchandise. 

  4. Pack the parts carefully to avoid any damage during shipping.  Always use a sturdy shipping carton to ship the parts back to us (if possible, please use the carton that you received the part in from us).  Clearly print the RMA Number on the outside of the shipping carton (not the actual merchandise packaging being returned).  Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can't re-sell a box that has been defaced.

  5. We need the invoice number, or better yet, a copy of the original invoice or packing slip showing when the product was purchased.  Please include this information with merchandise you are returning.  Returns will be assessed a $5 processing fee per RMA number.  This fee will be deducted from the amount credited to your credit card account, plus any applicable restocking charges, typically 15% of purchase price.  

  6. All returns must be shipped prepaid via UPS Ground - no collect shipments will be accepted.  Please insure the part for its full value to protect yourself against loss or damage in transit.  

  7. Sorry, we can't accept returns on product on Special Order items.

  8. All return merchandise must be shipped via United Parcel Service (UPS).  If we determine that the part was shipped in error by our warehouse, we will either issue a UPS Call Tag or make arrangements to refund the return shipping at published UPS ground rates to your credit card.  Please retain your shipping receipts for proof of purchase.

  9. If the merchandise return requires shipment by truck, you must use the carrier we authorize on the RMA number correspondence we send you.  No bus shipments will be accepted.

  10. Be sure you keep a record of your UPS tracking number.  We can't accept responsibility for undelivered returns.  You can track your return shipment with UPS online at http://www.ups.com/tracking/tracking.html .

• How much is my shipping? - Shipping Charges are calculated based on UPS Ground based on product approximate weight and size and the destination of the shipment.  Due to the infinite number of combinations possible on an order, the wide variety of sizes and weights of products, and multiple packages or shipments it is impossible to calculate freight charges of every shipment accurately in advance.  We have taken every possible step to calculate these charges accurately to bring you the convenience of knowing your shipping charges when placing your order.

  Occasionally, additional shipping and handling fees may apply to multiple packages and / or shipments, special orders, large (UPS Oversize) or heavy items.  A few of our products are too large to ship UPS and have to be shipped via a motor freight carrier.  These products are clearly designated with "MUST SHIP BY TRUCK" throughout our web store.  NOTE:  IF ADDITIONAL SHIPPING CHARGES OR MOTOR FREIGHT CHARGES ARE INCURRED THEY WILL BE BILLED TO YOUR CREDIT CARD AFTER YOUR ORDER IS SHIPPED!  IF YOU HAVE ANY QUESTIONS PLEASE CALL US!

  If additional shipping charges or motor freight charges are incurred, you will receive a separate invoice via e-mail once your order has shipped for actual additional shipping charges or motor freight charges.  We never mark up these additional shipping charges, you will only pay the exact additional amount we pay to the shipper!   Most shipping charges are billed within five business days of shipment, but occasionally charges may take up to two weeks to appear on your credit card statement.  By submitting a purchase order you have authorized C & C Racing to bill your credit card for any additional shipping charges.

• When will my order ship? - We offer same day shipping that is typically available on in-stock items for most orders received before 3:00 PM EST (12:00 Noon Pacific Time) Monday through Friday.  No orders are shipped on Saturdays, Sundays or legal holidays.

• Do you ship internationally? - We ship only within the United States at this time. 

• What is the pitstopusa.com Return Policy? - Product returns on non-defective, unused products are available within the first thirty (30) days after the invoice date.  Your credit card will be refunded for the full purchase price plus sales tax (if applicable).  A minimum $5 processing fee will be applied to all non-defective returns.  All non-defective returns are subject to a 15% restocking charge.  Before returning any item you must submit a RMA (Return Merchandise Authorization) request via e-mail for approval.  An RMA (Returned Merchandise Authorization) number for the merchandise you wish to return will be forwarded to you via your e mail address.

  All merchandise to be returned must be accompanied by an RMA number and be in its original packaging.  The product must be unused, unaltered and unchanged from it's original state.  Merchandise must be returned in "new, unused" condition, in original packaging (in re-saleable condition) and with all instructions, manuals, warranty cards and accessories.  Any merchandise returned that does not meet this criteria may be subjected to an additional $25 handling fee or refusal. 

  A separate RMA number is required for each part that is to be returned.  The item and RMA number must match for the return to be accepted.  Absolutely no returns will be accepted without a valid RMA number.  Due to the nature of their use, racing parts are not covered by warranty once they have been used.  When it is determined the part is defective (before it is installed), we will either replace it or offer you a refund (depending on warranty from each manufacturer).  No refunds will be given on shipping charges.  Sorry, we can not accept returns on any opened computer software or consumable type products (lubricants, brake fluid, polishes, cleaners, etc.)

  NOTE:  Please allow up 4 weeks for the processing of return shipments before credit appears on your statement.

Pricing & Billing

• What are my payment choices? - We accept VISA, Mastercard, Discover, and American Express credit cards.  We also accept E-Checks and PayPal.  Your credit card will be authorized upon processing your order, and will be billed prior to shipment.  Shipping charges will be added to your order for the exact cost of shipping.  Please make sure that you enter the same exact billing address and telephone number that your credit card company has on record for your account to avoid delays in processing your order.  All prices are in U.S. Dollars.  We currently also accept money orders and cashier's checks for product, but they must be sent in advance prior to product being shipped.  Please contact our Customer Support department at 707-781-3062 for details.  

• When will my credit card be charged?  We capture credit card transactions at the end of each business day.  If there are any products ordered that are not available, we will notify you and adjust your billing.  Occasionally, additional shipping and handling fees may apply to multiple packages and / or shipments, special orders, large (UPS Oversize) or heavy items.  A few of our products are too large to ship UPS and have to be shipped via a motor freight carrier.  These products are clearly designated with "MUST SHIP BY TRUCK" throughout our web store.  NOTE:  IF ADDITIONAL SHIPPING CHARGES OR MOTOR FREIGHT CHARGES ARE INCURRED THEY WILL BE BILLED TO YOUR CREDIT CARD AFTER YOUR ORDER IS SHIPPED!  IF YOU HAVE ANY QUESTIONS PLEASE CALL US!

  If additional shipping charges or motor freight charges are incurred, you will receive a separate invoice via e-mail once your order has shipped for actual additional shipping charges or motor freight charges.  We never mark up these additional shipping charges, you will only pay the exact additional amount we pay to the shipper!   Most shipping charges are billed within five business days of shipment, but occasionally charges may take up to two weeks to appear on your credit card statement.  By submitting a purchase order you have authorized C & C Racing to bill your credit card for any additional shipping charges.

• I have a question on my charges. - Contact Customer Service.  Please have your order information available when you contact us.

• Do I have to pay sales tax? - You will not be charged sales tax on your order unless you live in the state of California.  We charge all applicable sales tax on orders delivered to addresses within California.  Any sales taxes due for orders shipped to any other state shall be the sole responsibility of the customer.

• I need a copy of my receipt / invoice. - Simply log into your account and you can review your order information by clicking the "Review Order Status and History" link.  Then hit the "View" button to obtain the tracking numbers for your shipment and print the screen.  You can also contact Customer Service.  Please have your order information available when you contact us.

Buyers Guide

• How do I find my product? - To find a specific product, use the following instructions:

1. Our site features a powerful database that allows you quickly find the categories, brands and products you are looking for.  We have carefully organized our products into the main categories that are listed in the left column on every page.  Once you made your selection the desired category, you will be immediately taken to main catalog page for that category.  Then select the "Revised Search" drop down menu to select from the sub-categories.  In many cases, there are several sub-category levels designed to narrow your search to only the products you are looking for.

2. You can perform a simple "Keyword" search on the right hand column of the front page be simply typing a brief description of the product part number and click on the green "Go" button to enter our search engine.  From there you can select from our regular "Search" or "Advanced Search" links to further narrow your product selection using our sophisticated search engine.

3. Our "Power Search" link on the upper right hand column which will direct you to our most advanced search engine that allows you to shop by manufacturer, keywords, categories, price, new releases (or any combination) and more!  This will assist you in finding the products, brands and categories you are looking for.  Unlike many other sites, you will find not only the product category or specific product you are looking for through continuous product searches, but in many cases related products, accessories and replacement parts all on the same page. 

4. We utilize a system that constantly rotates the products you will see featured in the "Hot Buys" area on the home page, and in our "New Products" and "Featured Products" showcases featured throughout the store.  Simply hit the refresh button on your browser on any page in our store to see a new set of products each time!  This allows us to showcase the largest selection possible of exciting products to you.

5. If you would like to view all of our "Hot Buys" at once, select "Hot Buys" link in the categories section on any.

• How do I navigate your site? - Our site features unique catalog pages to quickly find the categories, brands and products you are looking for.  Our online store works will with any connection, but we strongly recommend the installation of either DSL, cable or high speed dial up connection to maximize your shopping experience.  A high performance connection is the best way to shop our huge selection of over 25,000 products in over 3,000 categories!   Our site is designed to work with all popular browsers, including Microsoft Internet Explorer and Netscape Navigator.  To get the most out of our site you can download the latest version of Microsoft Internet Explorer or Netscape Communicator.  Our site is designed to create a full page view at 1152 x 864 pixels setting on your display monitor.    Simply click on the various links and buttons to select the categories and merchandise you are looking for.

• I can't find what I am looking for. - We offer thousands of name brand racing parts, supplies and accessories that are not yet listed on our site!  We are constantly adding new products to our database for your online shopping convenience.  Please contact our Tech Support Department or call us during normal business hours at 707-781-3062 and tell us what you are looking for.  We will promptly reply with product availability and pricing information to assist you in ordering the product you are looking for.

• How do I contact pitstopusa.com? - Please contact pitstopusa.com as follows:

  Use this Contact Us link to contact us via e mail.

  Telephone:  707-781-3062

  Toll Free Order Line:  866-RACEGEAR (866-722-3432)

  Mailing Address:  P.O. Box 7098 ~ Petaluma, CA. 94955-7098

   

• Is my transaction secure? - You can shop with confidence on our secure server.  You can be confident that your all the data we collect is protected when shopping on our secure site.  We use Authorize.net for credit card processing, one of the largest agencies in the world.

• What is your Privacy Policy? - All of us at pitstopusa.com are committed to protecting our customers privacy.  We utilize the information we collect from you to process your order.  We will not sell, trade, or rent your customer information to others.  If you receive any promotional e mails from pitstopusa.com and wish to be removed from our mailing list, simply send an e mail or log into your account to unsubscribe from our mailing list.  A link will also be provided on any promotional e mails to automatically remove you from our mailing list.

• What are your business hours? - Monday through Friday - 8:00 a.m. through 6:00 p.m. Pacific Time.